The most common complaint from overseas customers is: "You claim 100 km, but I only get 60." In most cases this is not false labeling but a mismatch between rated conditions and actual use. Rated range is typically based on: flat road, single rider, 25℃, low constant speed, new battery, correct tyre pressure. Any deviation in real use reduces range.
The best way to earn customer confidence is not to argue about numbers but to provide a recalculable calculation chain.
Battery nominal capacity: Wh = Voltage (V) × Capacity (Ah)
Example: 48V 20Ah = 960Wh.
But not all of it is usable:
At 80% DoD: 960 × 0.8 = 768Wh usable energy.
Energy passes through BMS, controller, motor and transmission:
Using a conservative 85% overall system efficiency: 768 × 0.85 ≈ 653Wh at the wheel.
This is the most critical variable, depending on total weight, speed, tyres and road conditions:
| Vehicle type | 25℃ flat road, 20–25 km/h | Notes |
|---|---|---|
| Single-rider light two-wheeler (total approx. 100kg) | 8–12 Wh/km | Under-inflation can add over 20% |
| Two-rider two-wheeler (total approx. 160kg) | 13–18 Wh/km | Rises markedly on climbs |
| Leisure tricycle (total approx. 250kg) | 20–30 Wh/km | Higher rolling and aerodynamic drag |
| Cargo tricycle (fully loaded) | 30–45 Wh/km | Higher with frequent stop-start |
The table provides engineering experience ranges for estimation; accurate values require measurement.
A 48V 20Ah leisure tricycle, total weight approx. 250kg, consumption 25Wh/km:
Range = 653Wh ÷ 25Wh/km ≈ 26km
If the customer calculates using a two-wheeler figure of 10Wh/km, they would expect 65km — and that is exactly where disputes originate.